Learn more about the care, operation, product information, and how to troubleshoot potential problems with natural woven shades.
Care & Cleaning
Dust your shades regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for shades.
For deeper cleaning, vacuum gently with a brush attachment.
Use a can of compressed air or a handheld hair dryer on the COOL setting to blow off dust and debris.
Standard Corded Shades
Pull the lift cord down and toward the left of the shade to unlock the cordlock, then continue pulling on the cord until the shade reaches the desired height. To lock the shade into position, pull the cord sharply to the right of the shade and release.
Pull the cord down and toward the left of the shade to unlock the cordlock, then let the cord slip slowly through your fingers until the shade reaches the desired position. To lock the shade into position, pull the cord sharply to the right of the shade and release.
NOTE: Do not try to raise the shade any higher than it was intended to go. If the shade binds, check the cord alignment to ensure that the cords are not jamming.
Continuous Cord Loop Shades
Pull gently on the front or back of the cord loop to lift or lower the shade to the desired position. Do not try to raise the shade any higher than it was intended to go. If the shade becomes uneven, lower the shade completely to realign the shade lift cords.